Privacy Policy

1. Introduction

Custora AI ("Custora," "we," "us," or "our") is an AI-powered video generation platform that enables users to create professional video content using advanced AI models. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our website, applications, and services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Full name
• OAuth authentication data (when signing in via third-party providers such as Google)
• Profile information you choose to provide

2.2 Uploaded Content

We collect content you upload to the Service, including images, audio files, and video files used as inputs for AI video generation.

2.3 Generated Content

We store the video content generated by AI models on your behalf, including associated prompts and generation parameters.

2.4 Usage and Analytics Data

We automatically collect:

• Browser type and version
• Device information
• Pages visited and features used
• Interaction events and click patterns
• IP address (anonymized where possible)
• Referring URLs

2.5 Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card numbers or full payment details on our servers. Stripe may collect and process your payment card data in accordance with their own privacy policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the AI video generation platform
• Video Generation: To process your prompts, images, audio, and other inputs through AI models to generate video content
• Analytics: To understand how users interact with our Service and to improve user experience
• Support: To respond to your inquiries, provide customer support, and communicate about your account
• Billing: To manage subscriptions, token balances, and payment processing

4. Third-Party Services

We integrate with the following third-party services to operate our platform:

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate the Service:

• Supabase Session Cookies: Essential cookies used to maintain your authenticated session
• Meta Pixel Cookies (_fbp, _fbc): Used for advertising conversion tracking and audience analytics
• Google Tag Manager: May set additional cookies for analytics purposes

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the Service.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure storage practices, and hashing of personally identifiable information used for analytics purposes. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information, uploaded content, and generated content for as long as your account is active. When you delete your account, we will delete your personal data and associated content within a reasonable period, except where we are required to retain it by law or for legitimate business purposes (e.g., resolving disputes or enforcing agreements).

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Deletion: Request deletion of your personal data and account
• Export: Request a portable copy of your data
• Opt-out of Analytics: Opt out of non-essential tracking and analytics by adjusting your browser settings or contacting us

To exercise any of these rights, please contact us at support@custora.ai.

9. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@custora.ai.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: